CATERING LEAD SERVER

Salary: $20 - $22 / hour

About Us

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Responsibilities

• Brews coffee for conference center guests daily.
• Determines workload requirements from catering orders.
• Meets with conference center team to discuss setup arrangements; address last-minute changes and resolve problems in a service-oriented manner.
• Demonstrates complete understanding of menu items.
• Performs catering set up in atrium or designated meeting rooms to desired specifications.
• Assembles and delivers food and supplies to scheduled locations.
• Ensures event meals are set up on time.
• Returns food, beverages, serving equipment and utensils to catering facility.
• Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Maintains positive client relationships and ensures a timely response with clients and customers.
• Maintains presence on floor to ensure that functions flow smoothly and without incident.
• Effectively plans and communicates all relevant internal departments and vendors’ specific needs of the client, and food and beverage requirements.
• Participates in daily and weekly planning meetings attended by the Conference Manager, Coordinator, and members of the operations staff to review the details of events scheduled for the following day and next week, ensuring correct interpretation by staff members of client’s requirements and anticipating any possible operational challenges.
• Establishes and maintains excellent working relationships with key internal departments, including meetings, to help formulate strategies for planning effective and successful meetings.
• Provides outstanding customer service to set examples for teammates.
• Knowledge of health and safety codes and regulations that apply to the conference center and reports any known issues.

Requirements

• Must possess or be able to obtain a valid food handler's permit, ServSafe certification, and/or alcohol servers permit where required by state law.
• Prior experience in catering preferred.
• Ability to manage in a diverse environment with a strong focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Ability to communicate effectively with high-level clients, client customers, and support staff.
• Responsible for effectively meeting the changing demands of the event and clients.
• High level of maturity, attention to detail, and a positive "can do" attitude.
• Proficiency in all Microsoft Office applications.
• P&L accountability and/or contract-managed service experience is desirable.
• Excellent customer service skills.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.