Catering Clerk

About the role

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Responsibilities

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors and associates.
• Must have pleasant phone manners, and be sales motivated.
• Able to read, write, speak, and understand English, with the ability to follow instructions.
• Able to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S. Valid Massachusetts License.
• Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
• Commit to the “Golden Rule” and work with others to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
• Order coordination at store level for customer pick up.
• Telemarketing to generate potential customers.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintain a daily equipment log with scheduled recovery.
• Be in charge of daily order invoicing.
• Coordinate direct billing orders with the office manager.
• Generate daily checklist of department managers and work order coordination.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Be safety conscious and correct any unsafe conditions you observe.
• Maintain a neat personal appearance including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Qualifications

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors and associates.
• Able to read, write, speak, and understand English, with the ability to follow instructions.
• Able to work a schedule based on the business needs of the store location.
• Able to work within the U.S. Valid Massachusetts License.

Skills

• Pleasant phone manners.
• Sales motivation.
• Ability to read, write, speak, and understand English.
• Ability to work a flexible schedule.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Ability to lift up to 40 lbs.
• Ability to work in a variety of weather conditions.

Benefits

N/A

Pay

$15.00 - $17.90 per hour.

Schedule

N/A