Catering Clerk

Additional Considerations

Must be 18+

Job Description

Job Title: Catering Clerk
Department: Market Grille
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Assists Catering Manager in coordinating the delivery of product and the execution of events.

Core Competencies

• Partnerships: Grows relationships with customers and colleagues.
• Growth Mindset: Seeks opportunities for improvement and learning.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer needs and satisfaction.
• Professionalism: Demonstrates integrity, respect, and accountability.

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Food Service Manager; Service Managers; Catering Department Manager; Assistant Catering Department Manager; Market Grille Department Manager; Assistant Market Grille Department Manager

Positions that Report to you

None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service:
• Exhibits caring, concern and patience in all customer interactions.
• Treats customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or anywhere else.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Delivers products to customers in a prompt and efficient manner.
• Returns with the proper payment to the store.
• Able to properly collect all delivery items from the corresponding departments according to the invoice and deliver all invoice items in the appropriate manner.
• Handles food in a safe manner, including proper usage of a temperature log.
• Reviews the status and appearance of the food for freshness.
• Rotates all perishable product with every delivery and event.
• Assists in other areas of the store as needed:
• Trains new employees on how to coordinate and work an event.
• Affords assistance in other areas of the store as needed.
• Facilitates the maintenance and upkeep of delivery vehicles:
• Performs other job-related duties and special projects as required.

Secondary Duties And Responsibilities

• Trains new employees on how to coordinate and work an event:
• Affords assistance in other areas of the store as needed.
• Facilitates the maintenance and upkeep of delivery vehicles:
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems and follow detailed, simple instructions:
• Possesses good communication skills, verbal and written.
• Simple addition and subtraction:
• Possesses good communication skills, verbal and written.
• Good communication skills, verbal and written:
• Possesses good communication skills, verbal and written.

Education And Experience

• High School education preferred, but not required:
• Server experience is a plus.
• Supervisory Responsibilities (Direct Reports):
• None.

Physical Requirements

• Physically able to exert up to 50 pounds of force occasionally;
• Exert up to 20 pounds of force frequently;
• Exert up to 10 pounds of force constantly to move objects:
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Requires ability to enter and exit a delivery vehicle multiple times a day, traverse staircases, and other possible rough terrain to reach delivery destination.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Workpace/urgency to deliver orders in a timely manner:
• This position is continually exposed to dirt, noise, temperature extremes, dampness, vibrations, and equipment movement hazard.
• Daily exposure to cleaning chemicals and solvents:
• This position is continually exposed to dirt, noise, temperature extremes, dampness, vibrations, and equipment movement hazard.
• Equipment Used To Perform Job:
• To perform job: Delivery vehicle, cash register, standard catering equipment including chaffing dishes, Sterno heaters, and lighters, slicer, C.A.R.S. system, fryers (breakfast grill), ovens, steamer, computers (Microsoft), fax machine, telephone, copier, calculator, utensils, Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine.

Financial Responsibility

• None

Contacts

• Has daily contact with the general public and customers.
• Has contact with federal/state governmental or regulatory agencies requiring inspections.

Confidentiality

• Maintains the confidentiality of customers, catering services, and other personal information.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.