Bakery/Deli Clerk

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and embrace the Customer 1st strategy to deliver excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Prepare bakery/deli items per customer requests using proper equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh, correctly portioned products to prevent shrink.
• Recommend bakery/deli items to ensure customers get the products they want and need.
• Use equipment such as refrigerators, freezers, slicers, ovens, computerized scales, fryers, steamers, and robot coupes according to company guidelines.
• Prepare foods following food temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients.
• Check product quality and freshness, review "sell by" dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout to locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain knowledge of products sold within the department to respond to questions and make suggestions.
• Monitor inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products and making customers feel appreciated.
• Adhere to all food safety regulations and guidelines.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Practice preventive maintenance by inspecting equipment and reporting repair needs.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions of this position with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain a current food handlers permit once employed.

Qualifications

• Previous bakery or deli experience is helpful.
• Retail experience is a plus.