Catering Clerk

About the role

To ensure customer satisfaction by operating the catering department with the highest level of quality service and achieve expected sales goals.

Responsibilities

• Greet, assist, and thank all customers in a prompt, courteous, friendly, and business-like manner.
• Commit to the “Golden Rule” and work with other associates to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance, including phone sales, in-store sales, sales follow-up, thank-you cards, and phone calls.
• Order coordination at the store level for customer pickup.
• Telemarketing to generate potential customers.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintain daily equipment log with scheduled recovery.
• In charge of daily order invoicing.
• Daily processing of direct billing orders and coordinating the direct billing with the office manager.
• Generate daily checklist of department managers and work order coordination.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Be safety conscious and correct any unsafe conditions you observe.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Maintain a neat personal appearance including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• May be required to deliver catering orders if the driver is unavailable.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Requirements

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors, and associates.
• Must have pleasant phone manners and be sales motivated.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.
• Valid Massachusetts driver’s license.

Physical Demands

• Never (0%): Crawling, toxic exposure, or hazardous equipment.
• Occasionally (1-33%): Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, crouching, loud noise, slippery or cluttered floors, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
• Frequently (34-66%): Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, smelling, twisting of back and neck.
• Continuously (67-100%): Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, hearing, and repetitive action of the entire body.

Machines, tools, and equipment utilized: Computer and telephone.

Pay

The hiring range for this position is $15.00 - $17.90 per hour. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.

Working Conditions

Working environment is inside and may include exposure to cold and hot temperatures.