Catering - Bartender

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

About the role

As a Catering Bartender at The Florida Aquarium, you will help execute our spectacular catering events and provide great customer service to guests. This role reports to Catering Supervisor(s) and Catering Operations Manager(s).

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of product.
• Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of their bar(s) during each event.
• Execute duties for overall productivity of banquet events as assigned.
• Express knowledge of alcoholic drinks and bartending techniques with guest service in mind.
• Maintain a safe environment by serving guests responsibly.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the team, focusing on removing barriers and empowering growth.
• Lead by example through sustainability and conservation efforts.
• Engage in community efforts and giving back.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to clients, managers, and HQ personnel.
• Excellent problem-solving and decision-making skills combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Bartending and/or event industry experience is a plus.
• All education backgrounds are eligible.

Benefits

• Competitive pay with eligibility for overtime.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Reduced meals during shifts and employee discounts at applicable locations.
• Free Aquarium passes for family and friends.
• Participation in a 401(k) program with a 15% company match (eligibility after one year of employment with 1,000 hours worked).
• Tuition discount through partnership colleges.
• Up to 8 hours of bereavement leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws (accrual rates vary by location).

Schedule

Flexible scheduling, including nights, weekends, and holidays as needed.