Catering & Banquets - Food Server

About the role

The server is responsible for providing prompt, efficient, and courteous service, displaying salesmanship, and friendly hospitality. This position must exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events, and engaging in other friendly mannerisms to provide superior service.
• Greet guests within 45 seconds, properly placing beverage napkins in front of the guest.
• Carry heavy trays and utilize jack-stands efficiently and securely as needed.
• Time the guests’ experience in accordance with current timing guidelines to optimize guest satisfaction.
• Utilize trays to deliver to and clear guests’ tables, following tray delivery procedures such as the “one-hand free rule,” quantity of items on trays, and presentation of items on trays.
• Be knowledgeable of food and beverage menus and plate specifications to ensure proper quality, presentation, and accuracy of orders, enhancing guests’ experiences with recommendations and executing salesmanship of featured items.
• Maintain the guests’ tabletops “framed,” clear of debris, and supplied with all appropriate necessities for the guests’ dining experience.
• Obtain orders and deliver food and beverages in a friendly manner, utilizing position seating.
• Be present throughout the guests’ dining experiences to check on their enjoyment of food and beverages and provide any guest requests.
• Pre-bus tables between dining courses and leave nothing except glasses and beverage napkins prior to the guests’ departure or before a busser arrives.
• Deliver checks and cash-out guests in a timely manner.
• Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to guests.
• Ensure the restaurant is sufficiently stocked with rolled silverware and roll silverware as necessary.
• Always thank guests and invite them back.
• Follow directions efficiently and positively.
• Be courteous and respectful to everyone and maintain a positive and professional demeanor at all times.
• Adhere to all applicable policies and procedures, health, and alcohol laws.
• Maintain uniform and appearance according to established guidelines.
• Communicate with management regarding guest satisfaction, supply needs, employee discounts, Black Card, comps, or other areas needing attention.
• Maintain all side-work and service areas in an organized, sanitized, and properly stocked manner to PAR level.
• Give all lost and found items to the manager.
• Perform all other duties as assigned.

Requirements

• Minimum age requirement is 21 years old.
• Health and Alcohol cards are required.
• Minimum two years’ experience in a high-volume, fast-paced restaurant.
• Must have great people skills, a clean and well-groomed appearance, and be respectful of everyone.
• Ability to work varied shifts.
• Must be capable of carrying heavy trays efficiently and securely.
• Thorough knowledge of proper service and etiquette.
• Must read, write, speak, and understand English.

Qualifications

• Basic math skills.

Physical Demands

• Ability to move throughout the restaurant (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping and reaching.

Work Environment

• Work performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Regular exposure to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile, mats, carpet, or cement.

Pay

USD $12.00 - USD $12.00 per hour (tipped position).

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.