Category Support Specialist

About the Role

The Category Sales Support Specialist is the go-to subject-matter expert for inside sales and field sales teams within an assigned product category (Jan/San or Technology). They field category-related questions, provide solutioning support, and assist with expo and demo events. This role reports to the Sales Support Manager and partners with the Category/Product team and sales leadership.

Responsibilities

• Serve as the primary point of contact for sales reps, answering customer questions about products within the assigned category.
• Assess customer requirements and recommend product configurations, bundles, or solutions.
• Research and interpret product specifications, compatibility requirements, and vendor/technical documentation.
• Plan and support category-related expo and demo events, including logistics, vendor relations, and product staging.
• Escalate complex questions to internal teams and see them through to resolution.
• Maintain up-to-date knowledge of the product catalog, new releases, and vendor offerings.
• Log and track support interactions according to team standards.

Qualifications

• High School diploma or equivalent (Bachelor's preferred)
• 3+ years of experience in sales or sales support
• Proficiency in Microsoft Tools and CRM (Salesforce or equivalent)
• Familiarity with vendor product catalogs and technical specification sheets

Skills

• Strong verbal and written communication skills
• Ability to work effectively with cross-functional teams
• Successful history of building and maintaining partner relationships
• Demonstrated time management and prioritization skills
• Event coordination experience, including vendor management and logistics

Preferred Attributes

• Self-starter with strong research and troubleshooting skills
• Team-oriented and adaptable to shifting priorities
• Comfortable engaging with vendors and representing the company at events
• Prior experience with technology product demos, trade shows, or expo events

Pay

The salary range for this role is $18.75/hour to $25.00/hour. All state and local minimum wages will be complied with, which may adjust the salary range.

Benefits

The company offers a competitive benefits package, including a 401(k) and opportunities for growth within the organization.