Casualty Supervisor

About the role

We are seeking a highly motivated and experienced Casualty Supervisor to join our team. The ideal candidate will supervise adjusting staff, control workflows, audit work products, conduct performance reviews, interview, hire, and train new personnel. The Casualty Supervisor will ensure timely handling and closure of claims, maximize customer satisfaction, and handle complaint calls independently.

Responsibilities

• Supervise adjusting staff and control workflows of unit
• Audit work product
• Conduct performance reviews/evaluations of unit staff
• Interview, hire, and train new personnel
• Ensure timely handling and closure of the unit’s claims by ensuring adjusters make contacts, investigate, and resolve claims correctly and quickly
• Maximize customer satisfaction
• Handle complaint calls in a timely manner each day and minimize Insurance Department inquiries and complaints
• Work independently with little hands-on supervision

Qualifications

• College degree preferred, or candidate with over 5 years Personal Lines Auto adjusting experience and previous supervisory experience will be considered
• Minimum of 5 years Personal Lines adjusting experience including handling large loss or litigation claims
• Strong adjusting and negotiation skills
• General office skills including faxing, copying, and filing
• Proficient in typing
• Good oral and written communication skills, including the ability to deal with all levels of people
• Above average research skills, ability to gather data and present ideas at a level commensurate with the intended audience

Benefits

• Opportunity for annual performance bonus
• Health, dental, supplemental cancer, vision insurance, and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career

Overnight travel is occasionally required to meet with remote staff members in other states and/or to attend depositions, mediations, or trials. Flexible work from home options available.