Casualty Specialist III

About the role

The Casualty Claims Specialist III will handle West Virginia auto and general liability claims under general supervision and moderate to high exposure claims involving litigation. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stakeholders through the life of the claim.

Additional Responsibilities

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution.
• Complies with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale. On-going review of reserves required through life of file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.

Requirements

• Bachelor's degree or equivalent work experience
• 3 - 5 years previous claim handling experience preferred

Qualifications

• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment

Skills

• Property and casualty licenses required. Must be obtained within 6 months of hire.

Benefits

We are proud to offer a range of competitive benefits, including:

• US Benefits Overview
• Tuition reimbursement program
• “Giving Back” program for volunteer time off
• Continuous learning and development opportunities
• Employee Resource Groups (ERGs)

Pay

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan.

Schedule

AIG operates primarily in an office setting, requiring team members to be primarily in the office. However, remote work options may be available for certain roles.