Casualty Claims Representative IV

Description Of Essential Duties

• Investigate, evaluate and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses.
• Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.
• Establish and authorize reserve and claim payments and monitor reserves through the life of the file.
• Handle numerous claims and maintain a healthy diary system.
• Handle settlement negotiations with claimants, policy holders, and other parties.
• Maintain high standards of professional conduct while delivering superior customer service.
• Assist other key Claims units in times of need.
• Closely work with in-house litigation unit as well as outside defense counsel.
• Meet with multiple members of management to discuss and advise on claim actions in both written and verbal formats.
• Continue job development through training.
• Maintain a high degree of confidentiality.

Other Responsibilities/Requirements

• Other duties as assigned by Manager or Supervisor

Qualification, Education And Experience Requirements

• Requires: 4 year college degree plus 4 years casualty experience with bodily injury adjusting experience; or 8 years of property and casualty with bodily injury adjusting experience
• AIC, CPCU or other insurance certification strongly desired
• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required
• Excellent telephone, public relations and oral/written communication skills are required
• Must be able to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, or schedule
• Possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems

Physical Demands/Work Environment

• While performing the duties of this job, the employee is required to operate in a normal office environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes
• The employee is required to sit, use hands to finger, handle controls and talk and hear
• The employee frequently is required to reach with hands and occasionally lift and move up to 30 pounds
• Specific vision requirements by this job include close vision
• The employee must maintain a valid Georgia driver’s license