Casual / Part Time Business Analyst / Applications Tester

About the role

Peraton is seeking a Casual / Part Time Business Analyst with strong application testing expertise to support a mission-critical Computer Aided Dispatch (CAD) system serving a large metropolitan public safety agency. This role supports a 24x7 emergency response environment where system reliability, accuracy, and operational continuity directly impact life-safety operations.

Day-to-Day Roles and Responsibilities

• Partner with public safety stakeholders, dispatch operations personnel, and technical teams to gather, analyze, and document business and system requirements.
• Translate operational needs into detailed functional and technical requirements.
• Facilitate workshops, interviews, and working sessions to define and prioritize defects, enhancements, and system improvements.
• Develop and maintain key artifacts including: Business Requirements Documents (BRDs), user stories and acceptance criteria, process flow diagrams, requirements traceability matrices, gap analysis documentation.
• Support backlog creation, refinement, and prioritization in coordination with delivery leadership and stakeholders.
• Develop and execute detailed test plans, test cases, and validation scripts aligned to documented requirements.
• Execute functional, integration, regression, and user acceptance testing (UAT) activities.
• Validate enhancements, defect fixes, configuration changes, and system releases in a controlled environment.
• Ensure traceability between requirements, test cases, and production releases.
• Support change management and release processes in a mission-critical environment.
• Document test results, defects, and remediation status using approved tracking tools.
• Collaborate with application support teams to analyze recurring defects and recommend root cause improvements.
• Aid in documenting operational workflows and dispatch processes.
• Identify opportunities for process improvement, automation, and system modernization.
• Support mobilization efforts including documentation of: As-Is system architecture, interface and integration catalogs, known issues and technical debt logs, stakeholder communication.
• Act as a liaison between operational users and technical teams.
• Facilitate clear communication to ensure solutions meet business and operational objectives.
• Provide structured reporting on requirements, testing progress, and issue resolution status.

Qualifications

• Bachelor's degree with 8 years of experience, Master's degree with 6 years of experience, or High School diploma with 12 years of experience.
• U.S. Citizen or lawful permanent resident (Green Card holder) authorized to work in the United States without current or future sponsorship.
• 5+ years of Business Analyst experience in enterprise or mission-critical IT environments.
• 3+ years of hands-on application testing experience (functional, regression, UAT).
• Strong experience with requirements documentation including BRDs, use cases, user stories, and traceability matrices.
• Experience supporting production applications in a high-availability or 24x7 environment.
• Familiarity with defect tracking and requirements management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar).
• Strong analytical skills with ability to translate complex operational workflows into structured requirements.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Direct experience supporting Computer Aided Dispatch (CAD), Records Management Systems (RMS), 911/NG911 platforms, or other public safety systems.
• Experience working in emergency response or municipal government environments.
• Prior experience in application maintenance and support (AMS) or managed services programs.
• ITIL Foundation or equivalent ITSM experience.
• Experience working in Agile or hybrid delivery models.
• Working knowledge of .NET environments, SQL Server, Oracle, or enterprise application architectures.
• Experience documenting real-time operational workflows in life-safety environments.