Business Analyst / Applications Tester

About the role

This role supports a mission-critical Computer Aided Dispatch (CAD) system serving a large metropolitan public safety agency. The successful candidate will play a key role in requirements analysis, backlog management, testing, validation, and continuous improvement initiatives as part of the managed services support team.

Qualifications

• Bachelor's degree with 8 years of experience, Master's degree with 6 years of experience, or High School diploma with 12 years of experience.
• U.S. Citizen or lawful permanent resident (Green Card holder) authorized to work in the United States without current or future sponsorship.
• 5+ years of Business Analyst experience in enterprise or mission-critical IT environments.
• 3+ years of hands-on application testing experience (functional, regression, UAT).
• Strong experience with requirements documentation including BRDs, use cases, user stories, and traceability matrices.
• Experience supporting production applications in a high-availability or 24x7 environment.
• Familiarity with defect tracking and requirements management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar).
• Strong analytical skills with ability to translate complex operational workflows into structured requirements.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Direct experience supporting Computer Aided Dispatch (CAD), Records Management Systems (RMS), 911/NG911 platforms, or other public safety systems.
• Prior experience in application maintenance and support (AMS) or managed services programs.
• ITIL Foundation or equivalent ITSM experience.
• Experience working in Agile or hybrid delivery models.
• Working knowledge of .NET environments, SQL Server, Oracle, or enterprise application architectures.
• Experience documenting real-time operational workflows in life-safety environments.