Casino Surveillance Operator

Essential Functions

• Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment.
• Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SMS and other policies and procedures.
• Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy.
• Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers.
• Undertake reviews and complete reports of injury cases reported by the Security Officer.
• Affiliate with the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales.
• Be familiar with and conduct audits of the Micros/Fidelio or any other computer-generated accounting Systems.
• Must know and understand well all games offered in company’s casinos, needs to understand well all gaming operation in general as well as basic gaming protection.
• Monitor and record safety drills.
• Monitor and record bunkering, storage, and baggage handling activities.
• Monitor and record tender operations.
• Monitor and record red zone operations.
• Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan.
• Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports.
• At the end of a shift complete a handover that includes major observations and any on-going matters that require follow-up action.
• Ensure that all operational equipment is functioning and that the shift handover document is understood when commencing a shift.
• When completing written reports where possible include information that details date, time, place and description of event and persons involved.
• When completing written reports of observations record the event on incident, occurrence or safety evidentiary tapes.
• Maintain the daily and monthly rotation of tapes.
• Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system.
• Affiliate and train other camera/system users such as officers from the bridge and engine control room.
• Report any malfunctioning of surveillance equipment to the Surveillance Manager.
• Use surveillance cameras for operational purposes only.
• Report any inappropriate use of surveillance cameras by other users.
• Report any interference with or altering of surveillance camera positions.
• Have a good understanding of emergency duties, safety rules, ship's organization, and duty requirements.

Qualifications

• Intermediate to Advanced knowledge and experience with the games offered by the casino is required.
• Minimum of one (1) year experience as a casino dealer is required; or have a minimum of one year's experience within the surveillance field in connection with a hotel or casino environment, or equivalent.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Position-specific STCW training from an accredited educational institution is required.