Casino Slot Supervisor

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

About the role

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Responsibilities

• Supervise staff and manage the overall daily operations of a designated shift in the Slots department.
• Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
• Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assist in the budget process for the department and provide recommendations; ensure compliance with departmental budget initiatives; report budget concerns to manager.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Ensure efficiency of slot machines and related gaming equipment during assigned shift.
• Provide authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Effectively handle customer concerns and requests; make final decisions regarding service recovery on assigned shift.
• Work closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability.
• Maintain and process all paperwork, logs, schedules, and communication pertaining to the Slots department.
• Engage all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Ensure the overall integrity of daily operations on assigned shift.
• Understand and adhere to all bargaining unit agreements (where applicable).
• Ensure regulatory compliance within area of authority and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university; or minimum five (5) years of experience in a comparable Slots leadership position; or equivalent combination of education and experience.
• Extensive knowledge of Slots Operations.
• Excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and knowledge of Slots operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Excellent customer service and interpersonal skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition Reimbursement, Lindenwood University Discounts, and Diversity Scholarship for team members' children.
• Wellness programs supporting financial, physical, and mental well-being.
• 401(k) matching and annual performance bonus (varies by position).
• Paid time off earned according to local policy, increasing with length of employment.

Pay

Starting at $22.84 per hour, based on experience.

Schedule

2:00 pm - 10:00 pm