Casino Service Manager - Wildfire Casino and Lanes

About the Role

Responsible for supervising multiple departments and serving as Manager on Duty, directing all casino and gaming operation Team Members. Properly implement all Title 31 procedures, observe and safeguard Company assets, and follow all responsible gaming guidelines. Provide friendly, efficient service to all Guests and oversee the overall operation of all casino and gaming areas. Perform responsibilities in accordance with all Company standards, policies, and procedures.

Responsibilities

• Effectively supervise, coach, counsel, and discipline Team Members.
• Orient, train, and evaluate Team Members.
• Maintain high Team Member morale through support, appreciation, and recognition.
• Manage time effectively with minimum supervision.
• Inform immediate supervisor of any product shortages and equipment needs.
• Set schedules and job duties while maintaining Team Members' hours for proper staffing as defined through established service standards.
• Knowledge of cash handling procedures.

Requirements

• Two years’ management experience.
• Slots experience preferred.
• Strong communication, leadership, and organizational skills.
• Ability to communicate effectively.
• Computer skills in Microsoft Excel, Word, and Outlook preferred.
• Prior experience with Point of Sale systems helpful.