Casino Sales & Marketing - Promotions Coordinator - FT

Qualifications

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Must possess exceptional guest service skills.
• Must have good verbal communication skills.
• Must have good phone etiquette.
• Must have basic computer skills.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be team-oriented and must enjoy working with and assisting people.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.

Responsibilities

• Stay hands-on during giveaways by prepping boxes and keeping gift distribution flowing smoothly.
• Check in guests for gift giveaways, drawings, tournaments, and SVIP shopping experiences.
• Provide friendly, professional, and efficient customer service in a face-to-face environment.
• Organize and maintain giveaway areas to ensure they are clean, orderly, and guest ready.
• Avoid REQ OUT and REQ IN gifts accurately and on time.
• Communicate important information to guests clearly and accurately.
• Ensure proper tracking and handling of all promotional items.
• Complete shift reports with important event details, guest counts, and notes.
• Document giveaway activity, issues, or guest feedback during events.