CASINO OPEARATIONS ASST SHIFT MANAGER

Essential Responsibilities

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Verifies table inventories and effectively manages table limits
• Affords assistance with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Affords assistance with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Affords assistance with the overall integrity of daily Table Games and/or Slot operations
• Ensures the compliance with all regulatory compliance within area of responsibility and reports potential issues to management

Qualifications

• Must be at least 21 years of age
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Must have excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems