Casino Marketing Manager - Full Time (Horseshoe Hammond)

Responsibilities

• Lead a specialized team of service professionals in providing exceptional on property experience for Horseshoe’s very best guests.
• Own all aspects of the customer service journey, while consistently striving to delight our guests and garner loyalty to our product and brand.
• Oversee development, negotiation and implementation of Horseshoe Special Events and Promotions programs, with focus on revenue growth and image enhancement.
• Support the social media, website, and advertising segment of marketing.
• Generate excitement for VIP guests and other segments through the execution of creative and unique events and promotions.
• Work with the Regional Marketing and Property VIP Marketing teams to provide a wide variety of programming that is fresh and exciting for our guests.
• Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serve as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
• Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensure that team members clearly understand and are held accountable for their service performance expectations.
• Provide appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
• Work as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrate excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrate leadership skills in determining a vision, aligning and inspiring the team to achieve the vision.
• Coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommend and implement change to improve overall employee and guest satisfaction.
• Participate in the financial operating and capital planning processes and make recommendations that achieve desired financial results.
• Establish and endorse the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Qualifications

• Minimum 3 years casino experience with a background in player rating, complimentary issuance, casino systems utilization and customer service.
• Strong skills in analysis, planning and development and communication required.
• Administrative skills require a detail oriented individual; leadership ability essential.
• Excellent written and oral communication skills, personable character traits, neat appearance and professional attitude required.
• Able to deal with problems involving a few concrete variables in standardized situations.
• Flexible to work various shifts, weekends, and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.
• Additional Requirements:
  • Must be able to lift/carry objects up to 25 pounds.
  • Able to work with confidential data required.
  • Able to effectively present information in one-on-one and small group situations to guests and other employees of the organization.
  • Able to effectively manage time and perform multiple tasks simultaneously.
  • Able to listen and respond to visual and aural cues.
  • Able to work in a loud and smoky environment.
  • Able to work in warm/cold temperatures and/or weather conditions.
  • Able to stand/walk for 6-10 hours of your shift.
  • Able to bend, reach, push, pull and stretch repetitively.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

Horseshoe Casino Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!