Casino Hotel Lead Butler

Job Purpose or Objective(s)

As the Lead Butler, you will ensure successful implementation of all operational projects, maintaining integrity of relationships to ensure outstanding guest experiences and maximizing revenue internally and through commissionable channels. You will report to the Player Development Director.

Primary Tasks

• Attend to guest needs, including preparing for guest arrival, being available upon guest arrival, attending to the guest during their stay, and assisting guests during their departure.
• Arrange for personal services such as dining reservations, spa reservations, laundry services, packing/unpacking luggage, food/meal preparation, and food and beverage service.
• Communicate with Executive Host/Casino MOD regarding guest gaming preferences and secure them.
• Handle other personal needs as requested at all times with the intention to offer the best level of services.
• Remain immediately available during assigned shift to respond to guest's needs.
• Maintain a well-developed guest preference database (likes, dislikes, requests, etc.) and ensure all guest information is kept current and confidential.
• Prepare for guest arrival and ensure each guest’s needs are anticipated and met in a seamless and effortless manner.
• Maintain a clean and organized butler pantry.
• Complete on-going training to stay informed on changes within the hospitality industry.
• Develop and maintain excellent working relationships with partners in Casino Operations, Food and Beverage, Front Office, Banquets, etc., ensuring Butler Operations works seamlessly with all other areas.
• Drive company vehicles to assist with guest requests as necessary.
• Perform other duties as assigned.

Minimum Job Requirements

• Minimum age of 21
• Maintain a clean DMV record
• Tolerant to varying conditions, prolonged sitting/standing, and mobility throughout the entire property
• Flexibility to work varied days and shifts to support 24/7 operations
• Ability to stand, bend, reach, push/pull, and walk for up to 8+ hours
• Ability to obtain & maintain Food and Beverage credentials, including but not limited to ABLE Certification
• One (1) + years’ experience in a luxury hotel, casino, fine dining restaurant, or related hospitality area
• One (1) year of supervisory experience

Job Identification

Job Identification: 27431

Job Category

Hospitality

Posting Date

04/30/2026, 1:24 PM

Job Schedule

Full time

On-Site/Remote

On-Site