Casino Hotel Front Desk Clerk

About the role

As the Hotel Front Desk Clerk, you will greet, check guests in and out of the hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Responsibilities

• Check in guest, using guest name whenever possible.
• Assure that guest is assigned the type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to the guest room.
• Issue room keys, transmit/receive telephone messages, and schedule wake‑up calls.
• Answer inquiries about hotel services, hours of operation, dining, entertainment, facilities, in‑house events, directions, and local amenities.
• Check out guests at the end of their stay; check guest satisfaction; collect keys and post charges such as phone calls, internet, cable, and linen.
• Settle bills through credit‑card or cash transaction.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Assign rooms and create rooming, housekeeping, and maintenance lists each day.
• Answer telephone calls to screen and route calls to rooms or hotel staff; maintain telephone logs and take messages for guests.
• Handle all guest interactions with hospitality, accommodate special requests whenever possible, and resolve customer complaints.
• Perform other responsibilities as assigned.

Requirements

• Basic computer and keyboarding proficiency.
• Must be customer‑focused.
• Prior customer service experience.

Pay

$16.50 per hour

Schedule

Full‑Time, variable schedule; must be able to work weekends and holidays.

Additional Information

Job Category: Gaming

Posting Date: September 15, 2026

Job Identification: 30256

Location: On‑Site