Casino Host (Asian Marketing)

Duties and Responsibilities

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property
• Surensures and promotes target customers have a player’s club card in use while on property
• Arranges for appropriate level of complementries during visit
• Arranges and assures execution of special services
• Utilizes HMS as a tool to document, track, and develop pipeline
• Appropriately resolves/deters customer complaints
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Marks and fills promotional events, both hosted and casino related
• Creates an atmosphere of luck and celebrates customer wins
• Must attain goals to meet company objectives

Job Requirements

• A high school diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of Player Development experience – required OR Five (5) years’ experience in a quota based sales position – required OR One (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCH – required
• Must successfully pass job interview, including a guest service audition
• Must possess great communication, both written and verbal, and organizational skills
• Must be friendly, highly energized and self-motivated
• Must be able to achieve production goals and work in a high-pressure environment
• Able to handle guest service issues in a professional manner and recovering guests for future visits
• Must be able to work independently, as well as part of a team
• Must be able to stand and/or walk for entire shift
• Work very flexible hours, including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay and Benefits

Compensation: $63,700.00 - $78,700.00 annually, with starting pay based on factors such as experience, qualifications, and skills.

Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.