Casino Cage Cashier Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort located on the waterfront along the Mystic River and connected to Boston Harbor. It includes a six-acre park along the water with a harbor walk, events lawn, public viewing areas, ornate floral displays, and retail and dining experiences overlooking the Encore Harbor Walk.

Job Responsibilities

• Adheres to all Encore Boston Harbor core values and property and department standards.
• Participates in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows all applicable internal policies, federal and state laws, rules, regulations and property-wide controls.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances assigned bank accurately.
• Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
• Cashes personal checks and travelers checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currency received.
• Processes marker buy-back transactions, providing quality service to each guest.
• Follows proper procedures pertaining to sale and payout of tickets.
• Affords assistance to other cashiers as needed.
• Performs Front Window, Rolling Cage, VIP Cage, Team Member Bank, Chip Bank and/or Main Bank functions and duties.
• Redeems slot machine payout tickets, TITO, vouchers for cash, or cash equivalent.
• Performs patron account transactions (i.e., safe keeping, front money deposits, and withdrawals).
• Handles chip transfers between front windows, chip banks and Main Bank.
• Maintains accurate and legible balance sheets.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Age, Gaming And Certifications

21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education And/or Experience

High school degree or equivalent required. Casino or cash handling experience preferred. Computer skills and knowledge of Microsoft Office, a plus. Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Reliable, consistent, and punctual attendance is required.

Equal Opportunity Employer

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.