Casino Ambassador (Full Time) (36234)

About the Role

Meets and greets guests of the casino to ensure a high level of customer service is maintained by answering all guest inquiries concerning casino promotions, live entertainment, special events, and casino amenities. Enhances the growth of gaming revenues through the development of a targeted customer base by building relationships with premium-valued guests.

Responsibilities

• Act as property ambassador for guests, providing outstanding customer service to guests and all other employees.
• Provide the highest level of ongoing guest service resolving applicable guest concerns and inquiries.
• Be knowledgeable of and able to explain games offered by the casino.
• Be thoroughly familiar with all casino promotions, including but not limited to rules and guidelines for guest participation, the location where guests can enter the promotions, and advise guests accordingly.
• Be knowledgeable of all services and amenities.
• Know the casino layout in order to assist customers in locating such services as restrooms, cash cage, table games areas, cafe, specific slot machines games, etc.
• Act as a liaison between Marketing and the casino guest, communicating with both to expedite customer requests.
• Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.
• Enhance growth of gaming revenues by developing internal players identified by the Player Development Manager.
• Perform various customer service and marketing functions as directed.
• May assist security with I.D. checks when necessary.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Requirements

• High school diploma or GED required.
• 2 years of experience in a casino customer service position.
• Excellent organizational skills and computer literacy.
• Ability to work with all departments and excellent customer relation skills.
• Good oral and written communication skills.
• Strong problem solving and analytical skills.

Working Conditions

• Must be able to stand, move, and work throughout the office area and properties, including walking up to 1½ miles, climbing stairs, and sitting at a desk/work station for the duration of the shift.
• May be subjected to a smoke-filled environment.
• Typically housed in an office environment; noise level is usually moderate but may escalate in the casino environment.
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
• Sufficient dexterity of hand to use office equipment including a computer keyboard, calculator, general office equipment, and multi-line telephone.