CashPro Service Product Manager I

About the role

The CashPro Service Product Manager I position at Bank of America is a member of the team responsible for supporting existing digital service capabilities as well as delivering new features. This individual must be a team player, exhibit strong organizational skills, and have a proven ability to manage multiple high-priority tasks for the business with overlapping deadlines.

Responsibilities

• Identify and create plans for product development, researching new capabilities, partnering with designers to define the user experience, and writing business requirements to share with technology for cost estimation leveraging our agile project management application
• Deeply understand CashPro product functionality, marketplace trends, and the competitive landscape, connecting with internal stakeholders around the globe to obtain meaningful insights towards developing products that solve client needs. Leverage data and metrics to inform business decisions, using reports to build business cases for initiatives, define goals, and monitor key performance indicators to track feature adoption and success metrics
• Create and deliver presentations demonstrating CashPro Reporting features as well as cross-train to represent the broader CashPro organization in internal and external forums
• Manage projects end-to-end through the product lifecycle, bringing new capabilities to market managing to timelines and budgets
• Maintain close partnership with technology teammates and vendors through the agile development methodology, required governance and compliance approvals, and early risk identification and mitigation of issues
• Support weekend release activity as associated with product launches
• Partner with Commercialization team post-launch to spread awareness and excitement of new solutions and increase adoption and penetration
• Subject Matter Expert for all Service applications, serving as the go-to product contact for internal partners in event of issues/escalations and stakeholder questions
• Serve as an innovation champion and thought leader, identifying new opportunities for product enhancement as well as internal efficiencies and process improvements to help simplify and improve the client experience
• Conduct market research, monitor industry trends, and changes in regulatory requirements to identify necessary product enhancements

Requirements

• Proactive and Reliable: A motivated self-starter with high attention to detail and ability to effectively manage a workload across competing priorities and stakeholders, working autonomously to deliver against set deadlines
• Inclusive and Inspiring: A team player who values collaboration, celebrating shared success and who actively seeks and appreciates diverse thoughts and backgrounds
• Authentic and Passionate: Highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities
• Innovative and Curious: Strategic thinker inspired to come up with out-of-the-box ideas and solutions, embracing change with a future-forward mindset, and looks to challenge the status quo. Appetite to work through complex challenges and project roadblocks, responding with the appropriate sense of urgency
• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

Skills

• Experience with building digital service capabilities
• Strong analytical skills
• Fluency with AI technology and its applicability with the digital service experience
• Strategic thinker, balanced with tactical execution skills
• Ability to work on cross-functional, global teams across multiple time zones, fostering strong working relationships
• Ability to synthesize multiple inputs from various stakeholders into a cohesive message to drive alignment
• Strong communicator with experience creating and facilitating presentations to educate internal and external audiences across all levels within an organization
• Comfortable with public speaking, both in virtual and in-person events
• Ability to perform data analysis and define key metrics to measure success. Experience and success working with large, complex data sets, including Microsoft Excel formulas and pivot tables

Desired Skills

• Background in Global Payments and Treasury Management/Cash Management
• Strong understanding of payments processing lifecycle for major payment types such as ACH, Wires, and Real Time Payments
• Comfortable with analyzing large data sets, using the results to support decision making
• Experience with digitizing service and bank account management features
• Experience with Reporting & Data applications, product management and development, Agile development methodologies and supporting systems
• Knowledge and understanding of Tableau, experience with writing/reading/running SQL queries