Cashiering Reconciliation Specialist (Accounting Technician II)

About the role

The Cashiering Reconciliation Specialist supports the University Bursar’s Office by providing student account services, processing financial transactions, and ensuring compliance with university, state, and federal policies. This role serves as a key resource for students, parents, faculty, and staff while supporting accurate financial operations and student success.

Responsibilities

• Process student account transactions, including refunds, billings, account adjustments, and payment reconciliations.
• Reconcile daily financial activity, prepare reports, support campus audits, and ensure accurate financial records.
• Maintain data integrity by reviewing transactions and resolving discrepancies in compliance with university policies.
• Aid students, parents, and campus partners with inquiries related to student accounts, payments, financial aid, refunds, and account access.
• Review and process student account documents, explain university policies, and resolve account-related issues, including collections and payment concerns.
• Provide guidance to new staff and student assistants to support quality customer service.
• Partner with campus departments to support student programs, enrollment services, and financial aid initiatives.
• Cook up specialized programs, participate in committees, and provide guidance on Bursar's Office policies and procedures.

Qualifications

• Prior customer service experience.
• Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.
• Experience applying accounting procedures and practices to the analysis of basic accounting problems.
• Experience in analyzing and interpreting accounting data.
• Experience applying problem-solving techniques in finding solutions to basic accounting problems.
• Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
• Ability to work closely and cooperatively with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using an enterprise computer system preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Initial step placement is not expected to exceed Step 1 ($4,037) for qualified candidates. Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $4,037 – $5,881 per month (Step 1 – Step 20).

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.