Cashier/Sales-Drexel

Job Summary

At Waters Hardware, cashiers are expected to operate a checkout counter and help answer customers’ questions. Cashiers are an important part of providing an outstanding customer service experience consistent with company values.

Responsibilities

• Create an inviting environment for customers by maintaining a clean and orderly front end, which will include housekeeping tasks as needed.
• Versibly welcome all customers to Waters Hardware.
• Be able to answer a variety of basic questions concerning merchandise and its location in the store.
• Answer phones promptly and transfer customers to the correct department.
• Provide a smooth customer service experience by maintaining an efficient checkout process and orderly traffic flow through the checkout.
• Have a working knowledge of all store policies and procedures, including returns, refunds, account payments, and deliveries.
• Promote store loyalty programs and seasonal promotions.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Operate all point-of-sale equipment and process all types of transactions, including cash, credit card, debit card, and house accounts. Provide accurate sales transactions to all customers.
• Maintain the displays and area around the checkout counter, including stocking and cleaning.
• Understand and perform proper procedures for opening and closing the cash till.
• Help store staff with other tasks as needed.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Team player with a willingness to contribute wherever needed.
• Good math and cash register skills.
• Have a general understanding of store merchandise with a willingness to continually expand knowledge.
• Capacity to follow through on assignments and self-motivated to stay busy throughout the day.
• Able to work flexible hours, including weekends and holidays.
• Highly organized, ability to multi-task with acute attention to detail.
• Able to communicate effectively with customers, co-workers, and management.
• Able to lift and handle products of varying weight as needed to carry out cashier duties.
• Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint is a plus.

Goals

• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Boost overall sales by promoting the store’s loyalty program and add-on sales.

Benefits

• Varies by location

Full-time and Part-time work

• Locally owned and operated

Career Advancement Opportunities

• Full-time and Part-time work