Cashier / Sales Associate (Shell) Store 7303

Summary

Receives cash/credit card from customers in payment for goods or services, while providing professional, courteous customer service, by performing the following duties.

Essential Duties and Responsibilities

• Makes change and issues receipts to customers.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Quotes price and describes features of items for which money is received.
• Operates cash register by passing price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.
• Verify cigarette count w/ previous shift & once again with incoming shift.
• Follow Company Policy for carding: alcohol and cigarettes.
• Responsible for pricing/displaying of received goods.
• Check-in vendors, ensuring all product is delivered before signing receipt. Keep copy of anything signed and turn into mgmt. at end of shift.
• Operate lottery machine.
• Clean-up the entire store location, both inside and out, including bathrooms and/or spills of gasoline.
• Responsible for stocking/restocking of all merchandise and supplies.
• Keep all food service equipment clean and full.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Oral Communication - Responds well to questions.
• Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Planning/Organizing - Uses time efficiently.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Safety and Security - Observes safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Initiative - Volunteers readily; Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Oral Communication - Responds well to questions.
• Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Planning/Organizing - Uses time efficiently.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Safety and Security - Observes safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Initiative - Volunteers readily; Asks for and offers help when needed.

Education and/or Experience

- High school diploma or general education degree (GED) - One to three months related experience and/or training - Equivalent combination of education and experience will also be considered.

Language Skills

- Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. - Ability to print and speak simple sentences.

Mathematical Skills

- Ability to add, subtract, multiply and divide. - Ability to perform these operations using units of American money.

Reasoning Ability

- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. - Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills and Abilities

- Ability to interact and provide outstanding customer service to our patrons, as well as co-workers. - Successfully complete a TIPS class/Liquor liability training/Chemical training.