Cashier/Receptionist

Summary

Greets customers as they enter the dealership showroom, directs them to the appropriate department or person, and maintains customer satisfaction.

Essential Duties and Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains Customer Satisfaction Index (CSI) at or above company standards.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Complies with Company policies and procedures.
• Assigns and manages service loaner fleet.
• Collects and manages service customers' payments.
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Desired Education: High School Diploma or equivalent.
• Education/Experience: Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.
• Certificates and Licenses: Valid Driver’s License.
• Computer Skills: Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.
• Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
• Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers, and employees.
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