Jobs · Customer Service · Pennsylvania

Cashier/Player Services Rep - Full-Time

Presque Isle Downs & Casino · Erie, PA · 2 wk ago
Customer ServiceFull-time

JOB SUMMARY

Candidate handles all financial transactions including validating gaming vouchers and exchanging them for their cash value, exchanging gaming chips for their appropriate cash value and correctly documenting all counts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform check cashing, customer deposit and withdrawal transactions, make change for guests, exchange chips, sports vouchers, or gaming vouchers for cash.
  • Prepare customer jackpots, W2G, W9’s and all other tax forms. Service the Table Games Department with all appropriate tax forms.
  • Issue slot counter checks when assigned to a front window.
  • Post all information in the casino accounting system.
  • Prepare AML entries for compliance.
  • Enroll new members in the Players’ Club and answer account questions. Must have a thorough knowledge of the point system.
  • Auxiliary in promotional giveaways.
  • Accept occasional donations for charitable promotions. Obtain a cash bank and reconcile sales.
  • Be knowledgeable on kiosk functions and promotions.

REQUIRED SKILLS AND ABILITIES

  • Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • MATH ABILITY: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Computer Skills: Must possess intermediate PC skills. Microsoft Office experience required.

EDUCATION AND EXPERIENCE

  • Education: High School Diploma or equivalent.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

  • Physical Requirements: Sit and stand extended periods of time. Excellent dexterity of hands and fingers to use computers and handle vouchers, cash, and chips. Lift and carry up to 30 lbs.
  • Working Conditions: Strong vision skills, including close vision, peripheral vision and ability to adjust focus.

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