Cashier - Kennedy Mall

Primary Responsibilities

• Greets and assists customers while providing excellent customer service.
• Demonstrates WORTH behaviors consistently.
• Partners where needed for additional support.
• Actively and enthusiastically engages customers while working to resolve problems and assist with credit, rewards and gift card programs.
• Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Completes checkout processes including returns and re-ticketing.
• Affords assistance with signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment.
• Proactively calls for assistance when additional help is needed in checkout.
• Utilizes Point of Sale on Mobile Warrior device to support line management.
• Assists with Omnichannel efforts as needed.
• Assists with recovery, put backs and fitting room maintenance as needed.
• Participates in annual inventory processes.

Performance Standards

• Supports company shrink and safety initiatives.
• Maintains consistent performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service.
• Execute your work efficiently and effectively.
• Inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships.
• Take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

About JCPenney

• The shopping destination for diverse, working American families.
• Offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands.
• Provides personal services including salon, portrait and optical.
• Serves customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $12.50/Hr -USD $15.63/Hr.