Cashier for Service Department

About the Role

A Service Cashier at Louisville Honda World is responsible for providing a welcoming and efficient experience for customers in the service department. The role requires a polite, flexible, and accommodating individual who is knowledgeable about the company and its offerings.

Responsibilities

• Greet all customers entering the Waiting Lobby with a friendly, upbeat attitude, answer their questions, and direct or escort them to the appropriate person or location.
• Refer customers with questions about work performed, additional maintenance, or repairs to the service advisor or other appropriate individual.
• Maintain a clean and tidy Customer Lounge by straightening newspapers, magazines, and maintaining the Coffee/Refreshment area, including supplies and condiments.
• Clean up spills and run the vacuum cleaner as necessary.
• Monitor TVs and change channels as needed to ensure appropriate viewing content.
• Engage in conversation with customers to ensure their comfort, confirm their needs are being met, and verify their satisfaction with the progress of their vehicle repairs.
• Greet customers at the cashier desk in a pleasant and professional manner.
• Receive cash, checks, and credit card payments from customers, and record the amount received.
• Make change and issue receipts to customers.
• Provide cash refunds or credit memorandums to customers for returned merchandise.

Skills

• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Attention to detail