Cashier, F&B

About the Role

Location: Waterloo, NY (Del Lago Resort & Casino). The Cashier is responsible for cash transactions in food and beverage areas, providing world‑class service and Old‑World Hospitality.

Del Lago Resort & Casino offers a luxurious 205‑room hotel, gaming, dining, and spa experiences in the Finger Lakes region.

Job Summary

The Cashier handles monetary transactions, adheres to department and company policies, safeguards assets, and delivers gracious, warm service. Responsibilities include menu knowledge, greeting guests, seating, and processing payments while focusing on consistency, quality, and urgency.

Responsibilities

• Arrive punctually for pre‑shift meetings with a positive attitude and actively participate.
• Provide excitement and world‑class service while living the company core values.
• Safeguard company assets and follow all policies and procedures.
• Maintain accountability for all funds entrusted during the shift.
• Assist co‑workers to create teamwork and support essential functions.
• Balance all money transactions and paperwork; prepare reconciliation reports.
• Adhere to attendance, appearance guidelines, and confidentiality of guest information.
• Detect fraud, forged or counterfeit currency, and vouchers.
• Operate the Point‑Of‑Sale system according to training.
• Maintain cleanliness: clean spills immediately, use chemicals responsibly, ensure proper labeling, and keep cash inventory secured.
• Accept and confirm reservations.
• Behave in a gracious, kind, and warm manner that reflects positively on the company.
• Perform other duties as assigned.

Required Skills and Abilities

• Effective communication with team members, guests, and external contacts.
• Ability to work efficiently in a fast‑paced environment.
• Mobility to move around all work areas.
• Willingness to work long hours, including nights, weekends, and holidays.
• Extended time on feet.

Education and Experience

High school diploma or GED required. Cashiering experience preferred. Must have a friendly demeanor, strong public communication skills, and the ability to concentrate in an intense, fast‑paced setting. Professional appearance, optimistic outlook, and a proven track record of service excellence are essential.

Physical Requirements & Working Conditions

Must attend required training, obtain necessary licenses, and comply with local laws and gaming regulations. Responsibilities include preventing minors from gambling, drinking alcohol, or purchasing tobacco, and adhering to property policies on problem gambling. Must investigate and report fraud, exceptions, or violations, and cooperate with management on compliance matters.

Pay

Hourly rate: $25.29 – $28.10.