Cashier Cage I, Graveyard/Relief Supervisor

Primary Job Duties

• Conduct all cage transactions including cash exchanges, chip redemptions, check cashing, credit card cash advances, purchase ticket issuance, and TITO (Ticket-In Ticket-Out) ticket processing.
• Issue and redeem markers in compliance with approved credit procedures; manage front money transactions including deposits, withdrawals, redemptions, and safekeeping.
• Perform cashless wagering transactions such as account funding, withdrawals, and balance inquiries using approved systems.
• Cash personal checks and process cash advances by vendor instructions and company guidelines.
• Verify and redeem acceptable foreign currencies.
• Balance assigned cash drawer and bank at the beginning and end of each shift; resolve discrepancies and reconcile daily reports and paperwork.
• Prepare and document all recordable transactions in accordance with company standards, Title 31, AML, and all applicable gaming regulations.
• Safeguard company assets including cash, chips, TITO tickets, cashless instruments, and other negotiable items.
• Enroll guests in the Genting Rewards program, issue player cards, and ensure accurate data entry and account updates.
• Provide information on promotions, reward points, tier benefits, and casino events.
• Support marketing and promotional events by processing entries, redemptions, and rewards.
• Aid guests with the Resorts World Las Vegas mobile app, including registration, login support, account linking, and navigation of features such as rewards and cashless wagering.
• Resolve member issues within authorized limits while maintaining brand standards and delivering courteous, professional service.
• Maintain a clean, safe, and organized work environment.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other duties as requested.

Qualifications

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Excellent customer service skills with a polished appearance and professional demeanor.
• Ability to handle large cash volumes and high-value transactions with accuracy.
• Ability to maintain confidentiality and discretion with sensitive financial and personal information.
• Working knowledge of Title 31, AML compliance, cashless wagering systems, and casino cash-handling procedures preferred.
• Proficient in all cage-related platforms.
• Must qualify for and maintain a valid gaming license.
• Ability to obtain and maintain full knowledge of company and departmental policies, procedures, and regulations.
• Previous experience working in a large, luxury resort setting.
• At least six months as a Casino Cage Cashier.
• Working knowledge of gaming regulations.
• Strong understanding of fraud prevention and credit scams.
• Previous experience working in a large, luxury resort setting.
• Minimum Education And Experience: At least 21 years of age. High School Diploma or equivalent. Minimum one (1) to three (3) years cashier experience.
• Preferred: Previous experience working in a large, luxury resort setting.