Cashier

About the role

We are looking for team members and career management, as well as flexible part-time/weekend staff.

Responsibilities

A Host, or Cashier, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

• Welcome guests to the venue
• Greet guests as they enter and put them on a waiting list as necessary
• Provide guests with menus and answer any initial questions
• Seat guests at tables or in waiting areas
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Engage with guests to ensure they're happy with food and service
• Respond to complaints and help resolve them
• Manage transactions with customers using cash registers
• Collect payments whether in cash or credit

Qualifications

• Must be 16 years old and meet any other state age or labor requirements
• No one under the age of 18 may operate, clean, adjust or touch a slicer or mixer

Benefits/Perks

• On-the-job training
• Flexible hours
• POS system
• Direct deposit available
• Discounted meals
• Health insurance if qualified
• Banked paid time-off (PTO)
• Potential for advancement (we hire management within)

Nature and Scope of Position

Demonstrates a passion to serve by being attentive to guest needs at all times. Ensure tables are clean, set, and ready at all times.

Essential Functions

• Accurately handle guest payment for meals, whole pies, and retail
• Exhibits integrity in all actions by ensuring the cash drawer balances at the end of the shift
• Consistently answer the telephone identifying self and restaurant, speaks clearly and in sincere manner. Take to-go orders, message and transfer calls to the appropriate parties
• Promptly handles guest complaints using the Service Recovery Steps. Notify manager in a timely manner so that the complaint can be handled prior to the guest departure
• Keep dining room and front lobby clean, including floors, windows, and seats in waiting area
• Clean and stock host service area, including menus, pie boxes, pie display case, etc
• Complete opening and/or closing duties
• Assist servers and bussers as requested
• Enthusiastically acknowledge guests with the company's five-foot rule
• Perform all other duties as assigned

Education and Experience

• Successful completion of required training program, including watching videos, completing on-the-job checklists and written quizzes

Skills and Knowledge

• To perform the job successfully, an individual should demonstrate the following competencies:
• Must be able to follow menu specifications and recipes, read tickets and maintain an organized and sanitary work area
• Must be able to follow directions, work in a fast-paced, high-pressure customer-responsive environment
• Must be able to work in a team environment and communicate with co-workers and management
• Uses sound judgment in day-to-day decisions by applying the company's vision, values and cultures

Work environment & Physical Demands

• Frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate
• Occasionally required to lift and/or move up to 75 pounds
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Compensation

$12.00 - $15.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Overview

Since 1958, guests have visited Village Inn because they know they will enjoy great-tasting food and extra-friendly service in a clean and comfortable family environment. Our breakfast heritage is based on made-from-scratch buttermilk pancakes, eggs cooked any style and a pot of hot coffee on every table.

With six decades of success, we have corporate and franchise restaurants totaling more than 200, located primarily in the Rocky Mountain region, the Midwest, Arizona and Florida.

The Village Inn locations in Albuquerque are locally owned again, and turning a new leaf for employees and management. We are dedicated to providing the best possible wages for our employees and staff, in a safe working environment. Starting wages are above competitive levels, and those with extensive restaurant and management skills will earn above-average pay.