Jobs · Customer Service · Tennessee

Cashier

Vanderbilt University Medical Center · Nashville Metropolitan Area · 1 wk ago
Customer ServiceFull-time

Key Responsibilities

  • Performs approved cash handling responsibilities.
  • Operates cash register with over/short cash percentage within acceptable range.
  • Affords responsibility for other food service duties.

Technical Capabilities

  • Cash Drawer Balancing (Fundamental Awareness): Has received training and has a solid understanding of the cash drawer balancing required regarding work assignments. Adheres to the established procedures and methods within the work area.
  • Point of Sale (POS) (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Point Of Sale operations in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience.
  • Food Replenishment (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with food replenishment.
  • Customer Service (Novice): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.

Core Accountabilities

  • Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

Core Capabilities

  • Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
  • Serving Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
  • Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
  • Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
  • Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

  • Responsibilities: None specified.
  • Certifications: None specified.
  • Work Experience: Less than 1 year.
  • Education: High School Diploma or GED.

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