Cashier

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Be visible and actively greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently through the check lane.
• Understand the Point of Sale (POS) system and handle various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, and coupons according to company policy.
• Adhere to company limits on cash shortages and/or overages, working honestly and effectively to control loss.
• Understand and follow guidelines on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues, then notify store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Adhere to all local, state, and federal laws, and company guidelines.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Qualifications

• Prior customer service experience
• Previous experience as a Bagger or Courtesy Clerk (desired)