Cashier

Responsibilities

• Greet customers with a friendly and welcoming demeanor as they enter the store.
• Follow the Cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
• Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
• Clock in and out as required, stand in designated area in front of the registers to indicate availability, and respond to incoming calls at the registers with impeccable phone etiquette.
• Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
• Coordinate with the loaders promptly to respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
• Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience.
• Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Leverage learning initiatives offered such as training programs, workshops, and webinars to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• Possess exceptional customer service skills and a desire to help others.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Strong communications (written, oral and interpersonal skills).
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks.
• Demonstrates a proactive and positive attitude towards training new cashiers.