Cashier

About Us

Based in the Midwest, Roundy’s merged with The Kroger Company in 2015. Today, we’re proudly serving customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano’s in Illinois. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life.

Responsibilities

• Be visible and actively greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently through the check lane.
• Understand and operate the Point of Sale (POS) system, handling various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons, and checkout procedures according to company policy.
• Adhere to company limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues, notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal laws, and company guidelines.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Desired previous job experience:

• Customer service experience.
• Prior experience as a Bagger or Courtesy Clerk.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, and Financial support. Benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.