Cashier

About the role

The primary role is to greet customers, maintain a friendly demeanor, communicate with customers, and ensure safe and legal alcohol sales.

Responsibilities

• Greet customers, smile and make eye contact.
• Maintain a friendly, courteous and helpful demeanor.
• Communicate with customers to determine bagging preferences.
• Bag customer purchases in a neat and organized way following department protocol.
• Provide carryout assistance as needed.
• Communicate with all front end staff and other coworkers in a courteous, positive, and professional manner.
• Ensure safe and legal alcohol sales by following established protocol such as checking ID’s, and not selling to people who are underage or intoxicated.
• Attend a safe selling training course (in house) and successfully pass a written exam.
• Complete designated opening and closing duties as assigned.
• Maintain a clean and sanitized workspace, doing additional disinfecting in the front end as needed, and keep the front end free of congestion.
• Collect carts and baskets from inside or outside of the store and return them to designated areas.
• Stock supplies such as boxes, bags, and register supplies.
• Complete other cleaning tasks as designated by a manager.
• Assist with curbside program as needed (e.g. shopping, customer payments via phone, etc.).
• Clean up spills as needed.
• Alert manager of any equipment break-downs or safety hazards.
• Loss Prevention, Accuracy And Cash Handling:
• Check out customer purchases quickly and accurately, notify manager of pricing errors.
• Meet and maintain department standards for accuracy including minimizing overages/shortages, collecting correct and full payment from customers and giving back proper change.
• Follow department protocol for opening, closing, and moving between registers.
• Create neat and organized deposits and correctly balance drawer following department protocol.
• Follow proper security procedures when handling credit card payments and cash currency.
• Correctly process customer returns and complete documentation.
• Follow department protocol for applying coupons, rainchecks, and other discounts.
• Ensure transactions follow store policies for employee purchases and business discounts, and report any misuse or suspected abuse of policies to managers.
• Report “Sweethearting” concerns to management.
• Alert Manager on Duty to potential shoplifters, disorderly customers or other emergencies.
• Other Responsibilities:
• Attend front end department meetings.
• Perform other tasks assigned by Front End Managers.

Requirements

• Physical Vision- Ability to read product labels, receipts, checks.
• Hearing- Hearing required to converse with customers and co-workers.
• Sense of Smell- Ability to smell for inspecting product, sanitation standards.
• Gripping- Pick up boxes, cans, other products, tools and equipment.
• Lifting- Up to 30 pounds.
• Squatting- Squat and maneuver to pick up boxes from shelving and carts.
• Push/Pull- Carts/racks weighing up to 200 pounds.
• Kneeling- Occasional kneeling.
• Climbing- Occasional climbing.
• Bending- Occasional bending.
• Reaching- Reach overhead, front, side and back.
• Equipment Operation- Ability to operate cash register, 10 keypad.
• Carry Objects -Ability to carry objects weighing up to 25 pounds.
• Sitting- Not Applicable.
• Walking- Short distances to bring items from miscellaneous areas.
• Standing- Prolonged standing in enclosed work area and shared space.
• Climate- Occasional exposure to cold weather when outside the store gathering carts. Also, exposure to cold drafts when working at the register.

Qualifications

• Comprehension- Understands and retains directions.
• Reading/Writing- Basic reading/writing level.
• Speaking- Communicate effectively with co-workers and customers.
• Decision Making- Use basic problem-solving techniques.
• Critical Thinking Skills- Organize tasks and set priorities.
• Multi-Tasking- Perform and /or direct multiple tasks simultaneously.
• Customer Service- Ability to interact with the public in a positive and friendly manner.
• Co-workers- Work cooperatively with co-workers.
• General- Maintain composure under all circumstances.

Skills

• Basic math skills.
• Detail-oriented with ability to balance cash drawer.
• Attendance- Regular, predictable attendance.
• Familiarity with natural foods preferred.
• Maintain accurate records.
• Ability to work closely with others and to provide excellent customer service.

Behaviors

• Adhere to established work and safety procedures.

Motivations

• Positive attitude towards customer service.
• Team player.
• Responsible and reliable.

Education

• High School education or GED preferred, but not required.

Experience

• Customer Service experience and experience working with cash registers or computers preferred.

Licenses & Certifications

• Ability to pass test and receive certification for The Responsible Alcohol Sales and Service Training.