Cashier

As a Cashier at Wingstop, you are responsible for delivering fast, friendly, and excellent customer service during the order taking process, whether by phone or in person.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Greet all guests in a friendly and welcoming manner whether by phone or in person.
• Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Be knowledgeable on menu offerings, sauce descriptions and promotions to better assist guests in making order recommendations and answering questions.
• Monitor that all orders are ready within quoted guest order readiness times.
• Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
• Process cash, credit card, and gift card transactions accurately and balance the register at the end of the shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked, including restrooms.
• Restock products during periods of downtime or as directed.
• Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards.
• Receive and handle complaints from guests and escalate to the manager on duty if needed.
• Leave guests with a long-lasting and positive impression of their WINGSTOP experience.

Requirements

• Experience using a computer and register (POS) system preferred.
• Food Handler Certification required.
• Strong cash handling skills.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.

Skills

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
• Cashier and restaurant experience a plus.

Benefits

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Life Insurance: $25k company provided with election of health benefits.
• 401k: 4% match, 100% vested at 90 days.
• Paid Time Off (PTO).