Cash Posting Specialist

About the role

Leading the Cluster’s operations in providing world‑class best practices for cash collections and reconciliation for the Cluster’s Home Health & Hospice agencies. Collaborating with the Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those best practices, and partnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources to ensure a world‑class AR function across the organization.

Responsibilities

• Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders.
• Provides coverage for cash posters in the event of short‑term or unexpected absences.
• Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters.
• Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors.
• Maintains a comprehensive working knowledge of payor contracts and ensures that payors are collecting according to contract provisions.
• Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.
• Partners with cluster Executive Directors and/or AR Market Leaders, as well as Billers/Billing Managers, on payor projects in a timely manner.
• Attends Agency BAM meetings to identify and report on Collections received.
• Reviews, researches, and posts various types of funds daily.
• Prepares cash reports and reconciles daily.
• Resolves discrepancies by coordinating with internal teams.
• Researches and clears all unidentified cash accounts monthly.
• Manages automated payment files and handles exceptions.

Requirements

• At least five years’ experience in cash posting.
• At least three years' experience in health‑care billing and collections management, preferably in home health and/or hospice operations.
• Experience with HCHB and Excel is required.
• Ability to exercise discretion and independent judgment; strong communication, negotiation, and public‑relations skills.
• Demonstrated capability to manage detailed information accurately.
• Ability to work tactfully and collaboratively with colleagues, peers, service‑center personnel, referral sources, and payers.
• Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Benefits

• Choice of medical, dental, and vision plans.
• Retirement savings opportunities through a 401(k) plan with company match.
• Comprehensive benefits package including various other benefits.
• Recognition through the Moments of Truth Program.
• Free e‑courses via the Learning Management System, plus training sessions and seminars for professional growth.

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What Sets Us Apart

• Empowered, flat leadership model supported by centralized resources.
• Work‑life balance that promotes personal well‑being.
• Complete benefits package: medical, dental, vision, 401(k) with match.
• Generous PTO, holidays, and professional development.
• A culture built around our core values—CAPLICO: Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebrate Ownership.

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed. The employer for this position is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities throughout the U.S.

Type: Full Time
Location: Remote