Cash Office Lead

About the role

The Office Lead provides leadership in the implementation and evaluation of the functions and processes that control and manage the cash flow of the store to establish accountability, minimize losses, and maximize efficiency while leading the office staff. The department and Team Members must provide unparalleled customer service through prompt, professional, and friendly service.

Responsibilities

• Actively support a culture of safety, including food safety, Team Member safety, and customer safety.
• Display a commitment to learn about food and share knowledge with fellow Team Members and customers.
• Conduct business with a clear understanding that customer service is a key differentiator for the Company, ensuring every interaction is conducted with integrity and delivers unparalleled service.
• Promote an environment that embraces diversity, inclusion, and respect for Team Members, customers, vendors, and the community.
• Manage the store’s cash flow by tracking register and safe balances daily to identify and resolve problems, minimize losses, and maximize profits.
• Prepare accurate daily and weekly cash and sales reports and send them to Corporate with supporting documentation.
• Analyze Customer Satisfaction and Team Member Point of View Surveys, identify areas for improvement, and design programs and procedures to meet objectives.
• Develop training methods and programs to ensure continuous development of Team Members and department services to meet changing customer requirements and business objectives.
• Maintain communication with the Front End Team Leader to ensure an efficient flow regarding change, pickups, and reconciling clerks.
• Schedule staff and delegate work assignments for the office and service center to meet customer requirements.
• Manage lottery records and data to meet business requirements.
• Delegate DFS duties to Team Members to ensure DFS business objectives are met.
• Maintain records and paperwork according to state, federal, and Company regulations.
• Ensure a safe and clean environment to comply with health and OSHA regulations.
• Follow proper procedures to meet the store’s out-of-stock percentage goal.
• Order office supplies by reviewing past and projected usage to ensure availability when needed.

Requirements

• 6 months to 1 year of experience; desire to become a Team Leader.
• Bookkeeping or accounting experience is helpful.
• Customer service experience.
• Knowledge of Market District operational procedures.
• High school diploma or equivalent (desired).
• Ability to lift up to 50 pounds.
• At least 18 years of age.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us—because you matter.

Pay

The hiring range for this position is $15.50–$15.625 per hour. Actual compensation will be determined based on factors such as experience, skills, education, and location.

Benefits

• Health, vision, and dental insurance.
• Personal and sick paid time off.
• 401(k) retirement savings plan.
• Bonus potential.
• Paid bereavement leave.
• Paid vacation and holidays.