Cash Management Representative - Remote

Duties And Responsibilities

• Record, post & reconcile of daily cash across multiple clients and PM systems
• Identify delayed, missing files and escalate to supervisor
• Maintain assigned WQ’s, identify trends and escalate as needed
• Unique client specific assigned workflows & tasks
• Post zero/denials batches timely and accurately
• Act as liaison for Co-Source partners
• Retrieve EOB’s to post payments & denials
• Resolve missing payment requests timely. Provide feedback to supervisor with identified trends and issues
• Work with client and internal partners to identify and resolve reconciliation topics
• Complete cash posting emails as assigned
• Meet and maintain quality and daily productivity standards established in departmental policies
• Use the MPower workflow system, client host system, payer websites and other tools available
• Adhere to the policies and procedures established for the client/team

Qualifications

• High School diploma or equivalent required
• 1 year experience in revenue cycle insurance collections and/or payment posting
• Understanding an EOB and what the remarks or denials mean
• Basic knowledge of healthcare claims processing including: ICD-9, CPT, and HCPC codes
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• G gracious and welcoming personality for customer service interaction