Cash Applications Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cash Application of payments received from customers.
• Produces monthly reconciliations and status updates on assigned accounts and tiers.
• Interacts with customers via phone, email and in writing.
• Takes customers’ refund requests and credit card payments.
• Runs maintenance reports, matches claims and credits as well as manual offsets.
• Aids customers with Accounts Receivable questions and problems.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Strong problem-solving skills.
• A demonstrated ability to follow through.
• Accuracy and good customer service skills.
• 2-3 years of experience in A/R.
• Strong communication skills (verbal and written).
• The ability to communicate effectively in both individual and group settings regardless of audience.
• Results-driven, takes appropriate steps to achieve goals while taking ownership of situations as needed.
• Delivers timely, accurate work product and demonstrates good follow up and follow through.
• Drives change and innovation by improving work product or process, and challenges established norms where appropriate.
• Buils supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit.
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail.

PAY & BENEFITS

Compensation Range: $55,000 - $60,000
Location: Boston, preferred; remote within the United States considered.
Benefits: Medical, dental, vision, life, disability, accident, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, EAP, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave), group discounts on auto and home insurance and legal services.

WORK ENVIRONMENT

Occasional travel is required.