Cash Applications Specialist

Essential Duties And Responsibilities

• Cash Application of payments received from customers.
• Produces monthly reconciliations and status updates on assigned accounts and tiers.
• Interacts with customers via phone, email and in writing.
• Takes customers’ refund requests and credit card payments.
• Runs maintenance reports, matches claims and credits as well as manual offsets.
• Affords assistance to customers with Accounts Receivable questions and problems.

Knowledge, Skills & Abilities

• Strong problem-solving skills.
• A demonstrated ability to follow through.
• Accuracy and good customer service skills.
• 2-3 years of experience in A/R.
• Strong communication skills (verbal and written).
• Results driven, takes appropriate steps to achieve goals while taking ownership of situations as needed.
• Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
• Drives change and innovation by improving work product or process, and challenges established norms where appropriate.
• Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit.
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail.

Boston Location Preference

Boston is the preferred location for this role; however, we will also consider qualified candidates who are based remotely within the United States.

About the Role

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.

Qualifications

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay

The compensation range for this position is $55,000-$60,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more.

Schedule

Occasional travel is required.

Benefits

• Medical
• Dental
• Vision
• Basic and supplemental life
• Short-term and long-term disability
• Accidental death and dismemberment
• Critical illness
• Hospital indemnity
• Long-term care
• Health and dependent care FSA
• Commuter benefit plan
• Employee assistance program
• Tuition reimbursement
• Travel assistance
• 401(k)
• Discretionary bonus program
• PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave)
• Group discounts on auto and home insurance and legal services