Cash Application Specialist

Key Responsibilities

• Process daily cash receipts and accurately apply payments to customer accounts.
• Match customer remittances to payments received through lockbox, ACH, wire transfers, and electronic payment methods.
• Investigate and resolve unapplied cash balances, unidentified receipts, and payment discrepancies.
• Research short pays, deductions, chargebacks, and missing remittance information.
• Escalate unresolved issues to collections, customer service, or accounts receivable resolution teams when appropriate.
• Maintain detailed documentation of cash application activities and exception management.
• Support month-end close activities related to accounts receivable and cash reconciliation.
• Utilize ERP systems and reporting tools to analyze payment activity and account details.
• Identify recurring issues and provide recommendations for process improvements.

Qualifications

• 2+ years of recent experience in cash applications, accounts receivable, payment posting, or related finance operations.
• Experience processing high-volume cash transactions.
• Strong reconciliation and investigative skills.
• Experience working within ERP systems.
• Proficiency with Microsoft Excel, including VLOOKUPs, Pivot Tables, filtering, sorting, and reconciliation analysis.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Able to manage priorities and meet daily processing deadlines.