Cash Application Specialist

Key Responsibilities

• Post daily customer payments (ACH, wire, check, credit card) accurately and timely manner
• Research and resolve unapplied cash, short payments, overpayments, and deductions
• Reconcile customer accounts and identify discrepancies
• Process lockbox transactions and remote deposits
• Communicate with customers regarding remittance details and payment issues
• Collaborate with billing, collections, and sales teams to resolve account discrepancies
• Maintain documentation for audit and compliance purposes
• Assist with month-end closing activities related to accounts receivable
• Prepare cash application reports and metrics as needed
• Ensure adherence to internal controls and company policies

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree in Accounting/Finance preferred)
• 1–3 years of accounts receivable or cash application experience
• Strong data entry accuracy and attention to detail
• Experience with ERP/accounting systems (e.g., SAP, Oracle, NetSuite, JD Edwards, etc.)
• Proficiency in Microsoft Excel
• Strong analytical and problem-solving skills
• Excellent communication skills (written and verbal)
• Ability to manage high transaction volume

Preferred Qualifications

• Experience with lockbox processing
• Understanding of deductions management
• Knowledge of GAAP principles
• Experience in high-volume corporate environments

Key Competencies

• Detail-oriented
• Organized and deadline-driven
• Strong reconciliation skills
• Customer service mindset
• Process improvement orientation

Cash Application Specialist KPIs

• Cash Posting Timeliness: 95–100% of payments posted within 24 hours of receipt
• Posting Accuracy Rate: 99%+ accuracy (Errors divided by total transactions)
• Unapplied Cash Percentage: < 2–3% of total cash receipts
• Daily Processing Volume: Meets or exceeds benchmark for company size (Example: 200–500 transactions/day)
• Research & Resolution Time: 90% of discrepancies resolved within 3–5 business days
• Month-End Close Support: 100% completion of assigned tasks on schedule
• Aging Impact Contribution: Reduce AR aging errors tied to misapplied payments
• Customer Remittance Compliance: 95%+ remittances properly documented
• Process Improvement Contributions: 1–2 documented efficiency improvements per year

About the Role

The Cash Application Specialist is responsible for accurately applying incoming payments to customer accounts, resolving discrepancies, and supporting overall accounts receivable operations. This role ensures the timely and precise posting of payments while maintaining strong internal controls and customer relationships.

Benefits

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership!

• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.