Cash Application Representative

About the role

The Cash Application Representative plays a key role in consolidating accounts receivable and cash application activities for multiple business groups. This position focuses on accurately applying cash using Excel and an internal ERP system, supporting a transition to SAP, and managing collections and dispute resolution to ensure timely and accurate customer account management.

Responsibilities

• Apply customer payments accurately within the internal ERP system, ensuring all cash is correctly posted to the appropriate accounts.
• Use Microsoft Excel to track, reconcile, and analyze cash application data and accounts receivable information.
• Support the transition to SAP by helping clean up existing data, resolving discrepancies, and preparing accounts for the new system.
• Handle collections activities via email and phone, following up with customers on outstanding balances and payment status.
• Manage and resolve customer disputes related to invoices, payments, and account balances, ensuring timely and professional resolution.
• Collaborate with internal stakeholders to clarify payment issues and maintain accurate accounts receivable records.
• Maintain a high level of attention to detail in all cash application and collections activities to minimize errors and ensure data integrity.
• Communicate clearly and professionally with customers and internal teams, documenting all interactions and outcomes.

Essential Skills

• 3–5 years of hands‑on cash applications experience.
• Experience in accounts receivable processes, including payment posting and reconciliation.
• Proficiency in Microsoft Excel, with strong skills in organizing and analyzing financial data.
• Experience performing collections activities via email and over the phone.
• Proven ability to troubleshoot and resolve payment and invoice disputes.
• Strong attention to detail with a focus on accuracy in financial records.
• Effective written and verbal communication skills for interacting with customers and internal teams.

Additional Skills & Qualifications

• Experience working with ERP systems for cash application and accounts receivable.
• Ability to support system transitions, such as moving from a homegrown ERP to SAP.
• Strong organizational skills to manage multiple accounts and tasks simultaneously.
• Comfort working in a fast‑paced environment where priorities may shift during a system implementation.
• Professional, customer‑focused approach to collections and dispute resolution.

Work Environment

This role is based in an industrial hose building with a business casual dress code. The environment is collaborative and focused on preparing systems and data for a major technology upgrade while maintaining accurate and efficient accounts receivable operations. You will work daily with a homegrown ERP system and Microsoft Excel, and you will support the upcoming transition to SAP.

Location & Employment Type

Contract to Hire position, fully onsite in Cleveland, OH.

Schedule

Standard business hours with flexibility, typically between 8:00 a.m. and 5:00 p.m.

Pay

The pay range for this position is $20.00 per hour.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)