Cash and Trade Processing Intermediate Associate Analyst

About the role

The Cash & Trade Production Support role is an intermediate position within our Application Processing Solutions (APS) business. APS delivers essential services to a government client, focused on managing receivables and critical documents. In this B11-level position, you will ensure seamless support for technical systems and operational equipment.

Responsibilities

• Team Collaboration: Collaborate and operate among a team of up to 10 employees dedicated to technical and operational automation equipment system support.
• Project Implementation: Facilitate the operational implementation of new technology and system projects.
• Technical Operations: Manage file transmissions and address failures and maintenance for robots and processing equipment.
• Issue Resolution: Collaborate with technology partners to resolve system issues efficiently and address internal hardware and software roadblocks.
• Operational Management: Oversee daily operations for multiple teams and several unit leads; meet performance and quality expectations; aid in budget management; resolve complex and highly variable issues with significant departmental impact.
• Risk, Compliance, and Supervision: Assess risk in business decisions, drive compliance with applicable laws and regulations, escalate and manage control issues with transparency, and ensure effectiveness of job expectations.
• Leadership: Adhere to Citi’s leadership principles, provide support and guidance to peers and operational partners, and ensure a strong understanding of role, responsibility, and performance expectations.
• Program & Project Management: Partner with managers, business requestors, and cross-functional teams to execute plans, manage self to drive execution, identify program requirements, and support technology-based projects.
• Process Improvement & Strategic Thinking: Think strategically to identify opportunities and efficiencies, recommend improvements to program design or production alternatives, and analyze the impact of changes to operations.
• Collaboration & Stakeholder Management: Collaborate with stakeholders and cross-functional teams to launch campaigns and projects with high quality and within regulatory guidelines.
• Production Support & Technical Operations (Public Sector Lockbox Specific): Represent Public Sector Lockbox in day-to-day management of production support issues and implementations; manage production workflow; support end-of-day extract and transmissions; document technical, application, and hardware processes/procedures; support hardware and software vendors; serve as first-level escalation for issues; regularly review defects and issues with technology partners.

Requirements

• Bachelor's degree or equivalent work experience.
• 3+ years of experience in Production Support, Application Support, Business Analysis, or Project/Program Management (preferred).
• Proven experience in creating and implementing processes that result in improved business performance.
• Knowledge of APS or lockbox operations is required.
• Support operational hardware vendor support and performance.
• Understanding of core operations and technical principles.
• Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports.
• Six Sigma/Lean oriented with root cause and mitigation analysis skills (preferred).
• Must be a US citizen or US legal resident.

Skills

• Effective verbal and written communication and strong analytical skills.
• Resolution-oriented approach required.
• Strong leader, self-driven, and results-oriented.
• Strong documentation skills (technical documents, reports, meeting minutes, notes).
• Ability to communicate technical specs and solutions to a non-technical audience.
• Excellent interpersonal, analytical, and problem-solving skills.

Pay

$61,870.00 – $86,330.00

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Schedule

Friday – Monday, 5:00 AM – 3:30 PM

As a non-exempt associate, primary coverage is within the base schedule. Occasional adjusted schedule or ad hoc coverage may be required as business needs dictate.